Can I still get a product if it is sold out?
- Yes! If a design you love is sold out you can place a custom denim jacket order. In the details section of the page include the jacket name and anything you may want to add to the design. Our team will respond with some options for the denim or you can send us a jacket you already own which we will paint at a discounted price.
How does ordering a custom denim jacket work?
- We try to make this process as easy and personalized as possible:
1) You send us a message on the custom denim jacket page, where you include what type of design you want with the option to attach a photo of your idea. Have no fear – if your idea is not fully developed we’ll help you with that.
2) Next, you choose the denim base for the design. Here you have a few options:
- Pick from our inventory.
- Send us a jacket you own and want us to customize at a discounted price.
- Order a jacket online and have it shipped to us, which we will also hand paint at a discounted price.
3) We then send you a sketch of the design, once you approve the sketch and send over the payment we will start painting the jacket. The process takes about one week once the sketch has been approved. Shipping time varies depending on where in the world you are located.
Do you customize anything other than denim jackets?
- We currently only make denim jackets for general sale but you can submit the request as a custom order and our team will work with you to customize any product you want.
Is each jacket hand painted?
- Our team hand paints every single jacket in our Boston studio.
How do I clean the Jacket?
- We recommend spot cleaning when possible and hand washing the jacket.
Does the paint wash off?
- No, we only use high quality textile paint that is designed for fabric and will not come off the jacket.
How are prices determined?
- Our prices are based on the complexity of the design, how many hours were spent bringing the design to life, and how much the denim base is worth. Custom denim jacket prices will vary but you can refer to our current shop for estimated costs.
Do you ship internationally?
- Yes, we ship worldwide!
How much is shipping?
- Shipping anywhere in the United States is FREE.
- International shipping prices vary by country.
Do you allow for returns?
- If you contact us within 30 days of purchase we will give you a full refund or exchange all general sale products as long as the item is in the same condition that you received it in with all tags attached.
- Returns and exchanges for custom orders are generally not allowed. Our team is in contact with you during the entire process to make sure we are creating a jacket you love.